As part of our ongoing efforts to streamline processes and enhance efficiency, at the beginning of June, we’ll transition our Clear Case for iPhone® and Clear Case for Samsung® production from in-house to partnership.
With an expert partner taking care of these phone cases, we will be able to introduce new models faster, while the quality and price will remain the same. However, due to this transition, shipping prices will slightly increase for some regions. Additionally, please note that our partnership production does not include shipping to Japan and Brazil, whereas our in-house production did.
Important
If you use any integration besides Shopify, you’ll have to manually adjust your shipping rates for the Clear Cases. Learn how to configure shipping for Etsy at the end of this FAQ article. Find out more about setting up shipping for all the other platforms here.
Updated shipping costs
Other FAQs
- Who is the production partner? Where will my orders be fulfilled?
Unfortunately, we don’t disclose the names of our production partners. What we can tell you is that this is the same well-respected and tested partner that’s fulfilling our Tough Cases, Snap Cases, and AirPods® Cases. This partner has fulfillment facilities throughout the United States, Canada, the UK, Europe, and Australia, so your order will be fulfilled in the nearest location to its destination.
- Will fulfillment times change with this new production partner?
No, we don’t expect major changes.
- How do I set the correct shipping rate on Etsy?
- Go to the Printful Product Catalog or the Product Templates section and add the Clear Cases to your store again. This will display the accurate shipping profile on your Etsy store.
- On Etsy, go to the Shop dashboard section and select Listings.
- Select one of your affected products.
- Head to the Shipping section and click the Change button.
- Find the correct shipping profile and click Apply.
- Save the changes by clicking Publish changes. This will ensure that you apply the right shipping profile to your product.