The return address of your store is by default Printful's, and is based on where your package was fulfilled:
- Packages sent out from our US and Mexico fulfillment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
- Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from our Latvian facilities are automatically returned to Lidostas parks,
Marupe, Marupes nov., LV-2167, Latvia. - Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
If you display a return address on your website, we advise you to publish a disclaimer that it should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender.
We'll email you once a return package reaches our facility. Based on the reason for the return, we'll decide what the next steps should be. Check out our return policy for more info.
You can automatically store all your returned items in one of our warehouses and resell them later. Learn how to set this up in our FAQ.
Alternatively, you can set your own return address if it's in the US and not a PO box. Please note that if you set your own return address, you will be responsible for your own returns.
To change your return address, go to your Printful Dashboard > Returns > Settings > Returns address.
N.B. You can’t use your own address for DHL, UPS, and FedEx shipments. All orders sent through these carriers are returned to our facilities.