All branding material shipments we receive must follow our Terms of Service and meet the requirements below:
1. Approved items only
All branding materials—such as pack-ins, custom packaging —must be approved in your Dashboard before you send them.
2. Include a packaging label
Each shipment must have a packaging label listing all items included and their quantities.
3. Provide a valid tracking number
When submitting a shipment in your Dashboard, enter a valid tracking number from your shipping carrier.
If you haven’t shipped your materials yet, you can add the tracking number later by editing your shipment under Dashboard → Warehousing → Shipments.
4. Clear customs, duties, and taxes
Shipments must arrive free of any unpaid customs charges. You (or your supplier) are responsible for handling customs clearance before the shipment reaches us.
5. Match approved dimensions and weight
The physical size and weight of each branding material must match the details you provided when submitting the item for approval.
6. Prepare the shipping label correctly
- List yourself or your company as the Importer of Record (Receiver of Goods).
- List our warehouse only as the delivery location.
If your shipment meets all these requirements, we’ll process it promptly.
If your shipment contains unapproved items or doesn’t follow these guidelines, we may return it to the sender or, in the case of abandonment, dispose of the items. You can read more about the charges for these cases here.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.