There are two possible reasons why you can't download mockups and print files from the product templates:
- You registered with Printful more than 60 days ago and haven't connected a store yet
- You registered with Printful more than 60 days ago, connected your Printful account with your store more than 30 days ago, but had less than 1 sale in the last 60 days
Note: Before the above restrictions apply to your account, you'll get a pop-up warning message in Dashboard.
What should I do to download my mockups and print files again?
If you've registered with Printful but haven't connected a store yet, then connect it with your Printful account and you'll get unlimited downloads for 30 days. After that you'll need at least 1 sale per 60 days to be able to freely download mockups and print files.
If you already have a store connected, make sure you get at least 1 sale per 60 days to get unlimited download access for mockups and print files.
Does my personal order count as the 1 required sale?
Yes, your personal order also counts as the 1 required sale per month.
Can I still add mockups to my store even if I can't download them?
Yes, when adding a new product to your store on Printful Dashboard, you can also create new mockups.