How do I report a problem with my order?

If there's an issue with your order, submit a problem report from your Printful Dashboard. This creates a support ticket, and our team reviews it along with any photos you attach.

Note

Submit your problem report within 30 days of the delivery date, or the estimated delivery date if the order never arrived. We aren't able to accept reports filed after this timeframe.

What can I report as a problem with my order?

Submit a problem report if the order arrived damaged, misprinted, or defective, if you received the wrong item or size, if part of the order is missing, or if more than 5 business days have passed since the estimated delivery date and the order still hasn't arrived.

How do I submit a Problem Report?

Step 1: Open the affected order

Log in to your Printful account.
Go to your Orders page and find the order (you can search using the order number).
Open the order.
Click Report problem at the bottom of the order view to open the problem report form.

The Report problem button appears at the bottom of the order view.

If you don't see the Report problem button, the order is either outside the 30-day window or hasn't reached a status where a report can be filed. Contact our Support Team with the order number, and we'll check it for you.

Step 2: Choose the topic

Select the type of problem and your preferred solution.

The problem report form lists problem types and available solution options.

Step 3: Describe the issue and submit it

Describe the issue in detail for each affected item and upload photos where relevant. Including clear images with your initial report avoids a back-and-forth that delays resolution. See What photos to submit when reporting a problem for the specifics on what we need to see.

Click Report problem to send your request.

A completed problem report shows the issue description and attached photos.

Report an order that hasn't been received.

What happens after I submit a problem report?

We review the report and reply through the ticket. If we need more information, such as an additional photo, we'll ask for it in that reply, so the report stays open until we hear back from you.

Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.