Why am I seeing an error message in Design Maker?

If you’re seeing a red error bar at the top of the screen while using the Design Maker, such as “Error 500,” it usually indicates a temporary technical issue. These errors may appear when you’re creating a new product, adding new variants, or editing an existing design.

Here are some simple troubleshooting steps you can take:

Clear your browser’s cache and cookies to remove any corrupted stored data.
Try using an incognito/private browsing tab or a different browser to see if the error persists.
If you’re working with a product template, try duplicating or re-creating it using the same design.

Note

Some products with many color options, like Bella + Canvas 3001, may trigger this error if too many variants are selected at once (around 50 variants or more). In this case, reducing the number of selected color variants should help prevent a processing timeout.

If the issue continues, please contact our Support team through our contact form or start a chat with us. Be sure to include a screenshot of the error and details about which product or template you’re working with so we can help you more effectively.