Why is my product out of stock?
Some product variants, especially less popular ones, aren't kept in stock at all times, which is why you might see a product marked as out of stock. Those variants are restocked on demand, usually within a few days, and that time is already factored into our fulfillment time.
Still, you might notice a product stays out of stock longer than expected. Here's why that can happen.:
Common reasons for out-of-stock products
- The manufacturer has a low inventory.
- The product is sourced from a distant location.
- The item has been discontinued without a warning from the supplier.
What to do if a product in my order is out of stock
- Switch to another product by clicking Change order in your Dashboard → Orders page.
- Wait for restocking, though we can’t guarantee a timeline.
- Cancel the order and get a refund.
How to stay ahead of stock issues
To avoid surprises, check the Availability tab on each product page. Here you can check:
- What’s in stock at our facilities.
- What’s stocked on demand.
- What’s been discontinued.
Note
You’ll need to be logged in to your account to see this tab.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.