Will you put my orders on hold if my branding materials are out of stock?

Branding materials, like custom pack-ins or packaging, help give your customers a unique unboxing experience. But if these items run out or aren’t available at the fulfillment center handling your order, it won’t stop your orders from shipping.

If the fulfillment center processing your order doesn’t have your branding materials in stock, or your order is fulfilled in a facility where you don’t store them, we’ll use our standard white-label packaging instead. This means your customers will still get their orders quickly, just without your custom branding.

We also don’t reroute orders to other fulfillment centers that may have your branding materials in stock. To make sure your branding materials are used, send your pack-in inventory to the fulfillment centers that will process most of your orders.