If you’ve added cryptocurrency to your Printful Wallet, you can withdraw these funds and transfer them back to your crypto wallet. Once you request a withdrawal, all the money you currently have in your wallet will be returned to the same source you initially added it from. So the money you added to the wallet from your credit card will be returned to the same credit card and funds you added from your crypto wallet will be returned to the same wallet.
Note that you’ll be charged a mining fee. This fee will be applied by the crypto wallet you’re using. You won’t see any mining fees in your Printful Dashboard, but they’ll be visible in your crypto wallet.
Here’s how to withdraw crypto funds from your Printful Wallet:
- In your Printful Dashboard, go to Billing > Printful Wallet and choose your USD Wallet.
- Click the Withdraw tab and confirm that you understand the withdrawal process by checking the confirmation box. Once you check the box, the Withdraw button will become active—click it to proceed.
The withdrawal will happen automatically, but in the case of crypto funds withdrawal, there are a couple more steps you have to take in order to get your cryptocurrency back. Head to the email you used to register for your crypto wallet service. You’ll receive an email from noreply@bitpay.com.
There are two possible email types that you can receive, depending on which crypto wallet you’re using.
- An email stating that the transaction will be refunded for a specific amount of money. In this case, you don’t need to do anything, only wait for up to 3 days for cryptocurrency to arrive in your crypto wallet.
- An email requiring you to approve the cryptocurrency refund request. Follow the instructions in the email to proceed. If you can’t find this email in your inbox, check the spam and promotional folders of your inbox. The transaction links provided in the email will expire after 3 days, so reclaim your refund within this time. If you’ve made several crypto payment transactions to your wallet that will have to be refunded now, there will be several emails to approve.
If you received the email requiring approval, you'll be redirected to the page where you’ll have to provide your refund address (the address of your crypto wallet). The actions you’ll have to take will differ depending on which crypto wallet service you’re using. Follow the directions provided on the page.
Once you’ve successfully submitted the refund address, you’ll receive a confirmation of your refund request being submitted.
In your Printful Dashboard > Billing >Payments view, you’ll see the Withdrawal from Wallet payment with the status Pending. It’ll take 1–2 business days for the refund to be processed and your money to arrive in your crypto wallet.
Please note that the total amount of cryptocurrency you’ll receive back from the requested refund may be different from the amount you initially moved to your Printful Wallet since it depends on the current conditions of the crypto market.
Note: The BitPay interface and actions you’ll be required to complete may differ from what’s described in this article if BitPay makes any adjustments to its interface without our knowledge.
