Getting started

Can I add users to my Printful account?

Why can't I log in to my Printful account even though I connected a store?

What is DPI, resolution and actual print file size?

How do I place a manual order?

How do I get in touch with Printful support?

How do I report a problem with my order?

How can I check the status of an order?

What's the setup fee?

Can I order samples without a design?

I don't have a programmer, can I still use Printful?

How do I add products to my store?

How can I get a sample of my design on the products?

How long does it take for my order to be processed?

Do you charge per color for t-shirt printing?

Where can I find the tracking information for my orders?

Why did my transaction fail?

Can I change an order that is already submitted?

Can I upgrade my shipping speed after submitting an order?

Can I use Printful if I live outside the US?