Can I change or cancel my order after submitting it?

Yes! You can easily make changes to your order after submitting it, as long as it hasn’t entered the fulfillment stage yet.

Click the links below to jump to the section you need in this article:

• Check your order status
• How to update a design file in a submitted order
• How to change the product size or color in a submitted order
• How to remove or change the product in a submitted order
• How to change the address or shipping method for a submitted order
• How to cancel a submitted order

Check your order status

1. Go to your Printful Dashboard → Orders.
2. Click on the order you want to edit.
3. Look at the status at the top of the order.

If changes are still possible, you’ll see a Change order option at the bottom of the order view.

How to update a design file in a submitted order

If you need to change a design graphic on an order you already placed, it’s best to update it directly from your Printful Dashboard.

1. Go to your Printful Dashboard → Orders, and open the order you need to edit.
2. Click Change order at the bottom of the order view (see screenshot above).
3. Click Edit under the product you need to change the design for.

4. In the Layers tab of the Design Maker, click the 3 dots next to your graphic and click Delete.

5. Upload your new artwork by dragging it directly onto the product mockup area, or select it from your file library by clicking Uploads on the left-hand side. Position the graphic safely within the print area.
6. Click Continue, then continue to shipping, and make sure all the required fields are filled. Proceed until you see the order has been updated. If done correctly, you should receive a prompt for an order update.

How to change the product size or color in a submitted order

If your order hasn’t started fulfillment, and you would like to change its color or size:

1. Go to your Printful Dashboard → Orders, and open the order you need to edit.
2. Click Change order at the bottom of the order view.
3. Edit the product size or color by clicking Change next to either of these attributes.

4. In the pop-up window, choose a color and/or size, and confirm your choice by clicking Change.

5. Click Continue and proceed through checkout until you see that the order has been updated. If done correctly, you should receive a prompt for an order update.

How to remove or change the product in a submitted order

Remove a product or change the product itself (remove the existing product and add a new one):

1. Go to your Printful Dashboard → Orders, and open the order you need to edit.
2. Click Change order at the bottom of the order view.
3. Click Remove under the product.
4. If you'd like to add a different product in its place, click Add product.

5. Click Continue, then continue to shipping, and make sure all the required fields are filled. Proceed until you see the order has been updated. If done correctly, you should receive a prompt for an order update

How to change the address or shipping method for a submitted order

You can change the delivery address or choose a different shipping method (if available), even if your order has already started fulfillment. Product changes won’t be available at this point, but you may still see a Change address button. 

To update the delivery address:

1. Go to your Printful Dashboard → Orders, and open the order you need to edit.
2. Click Change address at the bottom of the order view.
3. Edit the Shipping address and select the Shipping method. If you're looking for express shipping options, make sure you have entered a valid phone number in the address field.
4. Continue to Review and pay, and click Update order to confirm the changes.

How to cancel a submitted order

If your order status is still “Waiting for fulfillment”, you can cancel it for a full refund.

1. Go to your Printful Dashboard → Orders, and open the order.
2. If available, click the three-dot menu at the bottom.
3. Select Cancel order.

Important things to know

• You can’t change or cancel orders once the status is “Being fulfilled” or “Fulfilled”.
• Putting an order “On Hold” or changing the product resets the fulfillment deadline.
• Changing the shipping address or method does not reset the fulfillment deadline.
• If your order is fulfilled by a fulfillment partner, changes aren’t possible after submission. 

Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.