Can I change or cancel my order after submitting it?

Yes, you can change or cancel an order as long as it hasn't entered fulfillment. Open the order in your Printful Dashboard and look for Change order at the bottom of the order view. If it's there, the order can still be edited. Delivery address and shipping method can be changed slightly later than everything else.

In this article:

• How do I check whether my order can still be changed?
• How do I update a design file in a submitted order?
• How do I change the product size or color in a submitted order?
• How do I remove or change the product in a submitted order?
• How do I change the delivery address or shipping method for a submitted order?
• How do I cancel a submitted order?
• What if my order can no longer be changed?

How do I check whether my order can still be changed?

1. Go to your Printful Dashboard → Orders.
2. Click on the order you want to edit.
3. Check the status at the top of the order.

If changes are still possible, Change order appears at the bottom of the order view. If the order has entered fulfillment, that's replaced by Change address, which lets you update the delivery address and shipping method only.

If neither button appears, the order is either already fulfilled, or it's being produced at one of our partner facilities. Orders fulfilled by a partner facility can't be edited after submission, including the delivery address. You can reach out to our Support Team to check if an address update is still possible.

How do I update a design file in a submitted order?

If you need to change a design graphic on an order you already placed, it’s best to update it directly from your Printful Dashboard.

1. Go to your Printful Dashboard → Orders, and open the order.
2. Click Change order at the bottom of the order view.
3. Click Edit under the product whose design you want to change.
4. In the Layers tab of the Design Maker, click the three-dot menu next to your graphic and click Delete.
5. Upload your new artwork by dragging it onto the product mockup area, or click Uploads on the left to select it from your file library. Position the graphic inside the safe print area.
6. Click Continue, proceed to shipping, and fill in all required fields. Continue until you see confirmation that the order has been updated.

How do I change the product size or color in a submitted order?

If your order hasn’t started fulfillment, and you would like to change its color or size:

1. Go to your Printful Dashboard → Orders and open the order.
2. Click Change order at the bottom of the order view.
3. Click Change next to the size or color attribute.
4. Choose the new color or size in the pop-up window and click Change to confirm.
5. Click Continue and proceed through checkout until you see confirmation that the order has been updated.

Changing the product resets the estimated fulfillment time, so the order re-enters the queue.

How do I remove or change the product in a submitted order?

Remove a product or change the product itself (remove the existing product and add a new one):

1. Go to your Printful Dashboard → Orders and open the order.
2. Click Change order at the bottom of the order view.
3. Click Remove under the product.
4. To add a different product in its place, click Add product.
5. Click Continue, proceed to shipping, and fill in all required fields. Continue until you see confirmation that the order has been updated.

Removing every product from an order isn't a way to cancel it. Use the cancellation steps below instead.

How do I change the delivery address or shipping method for a submitted order?

The delivery address and shipping method can be changed even after fulfillment has started, which isn't true of the products themselves.

1. Go to your Printful Dashboard → Orders and open the order.
2. Click Change address, or Change order if fulfillment hasn't started yet.
3. Edit the Shipping address field and select a Shipping method.
4. Continue to Review & pay, then click Update order to confirm.

For Express shipping to appear as an option, the delivery address needs to include a valid local phone number, since express carriers require one to arrange delivery. Express rates are calculated live and aren't always available, depending on the destination, order size, and products.

Once a package has shipped, we can't change the address, reroute it, or recall it. If the address was wrong, wait for the package to be returned as undeliverable, then place a new order with the corrected address.

How do I cancel a submitted order?

You can cancel for a full refund while the order status is still “Waiting for fulfillment.” Once it changes to “Being fulfilled,” cancellation is no longer available in your Dashboard, and the order can't be refunded.

1. Go to your Printful Dashboard → Orders and open the order.
2. Click the three-dot menu at the bottom of the order view.
3. Select Cancel order.

The refund goes to your Printful Wallet, and you can withdraw it from Billing → Printful Wallet. If you placed the order without a Printful account, the refund goes back to the payment method you used at checkout instead.

Canceling in Printful doesn't cancel or refund the order in your connected store. Your end customer's refund is handled through your own store platform.

What if my order can no longer be changed?

Once the status is “Being fulfilled” or “Fulfilled,” the order can't be edited or canceled, and our Support Team can't override that. What to do next depends on the situation:

• Wrong design, size, or color, and the order hasn't shipped. The order will be produced as submitted. Our Support Team can cancel it so it doesn't ship, but the order isn't refunded once fulfillment has started. Place a new order with the correct details.
• Wrong delivery address, and the order hasn't shipped. Use Change address, which stays available after fulfillment starts.
• Wrong delivery address, and the order has shipped. You can try contacting the carrier directly to check if order rerouting is possible; otherwise, wait for the package to be returned to us as undeliverable, then place a new order.
• The item arrives damaged, misprinted, or defective. That's a fulfillment error on our end. Submit a problem report from the order within 30 days of delivery.
• You placed the order without a Printful account. Contact our Support Team with your order number and the email address you used at checkout. We can make changes or cancel on your behalf, within the same timing rules that apply to Dashboard orders.

Putting an order on hold or changing its product resets the fulfillment deadline. Changing the delivery address or shipping method doesn't.

Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.