Before we can store and use your branding materials, like custom packaging or pack-ins, we need to approve them to make sure they meet our guidelines. This helps ensure a smooth fulfillment process and protects your products during shipping.
Custom packaging and pack-ins (like thank-you cards or flyers) must additionally follow specific size and weight limits to be stored and used in our facilities.
- Pack-ins can’t be larger than 8 × 6 × 1 in (20 x 15.5 x 2.5 cm) or heavier than 2 oz (55 g).
- Custom packaging must be a mailer (poly, padded bubble, or paper) and fit within our storage and shipping size limits.
- We have to be sure that the submitted items follow our Terms of Service, Intellectual Property Policy, and Warehousing & Fulfillment Terms of Service.
If your packaging materials aren’t suitable for commercial shipping, we may need to return them, and you will be responsible for the shipping costs.