By default, orders fulfilled at our facilities are returned to the corresponding location. In some cases, you can choose to use your own return address instead (see below for details).
What are the default return addresses?
Here’s where return packages go based on the fulfillment center:
- US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
- Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
- Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
- UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
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Australia:
- Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
- Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056
- Phone cases: 6 Axis Crescent, Dandenong South VIC 3175
- Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
- Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil
What happens when my return arrives at a facility?
You'll get an email once a returned package reaches our facility. Once the return is in our hands, we recommend checking in with your customer to see how they’d like to proceed. If they still want the item, you can reship the order from your Dashboard → Returns → view your order → Change address → Continue to review & pay → Confirm order.
You can also update the order address directly from the email notification about the returned order.
Learn more about returned orders here
Can I use my own return address?
You can set your own return address if:
- It’s in the US
- It’s not a PO box
Keep in mind, if you do this, you’ll be fully responsible for handling your returns.
To update your return address:
Go to your Printful Dashboard → Returns → Settings → Returns address → Change address → Submit.
Returns from fulfillment partners
If your order was fulfilled by one of our fulfillment partners, return handling might be a bit different. In these cases, we’ll include specific instructions in the email notification you receive once the return is processed.
Since the process can vary, please get in touch through our contact form or chat with us and we’ll help you with the next steps.