If your customer made a mistake with their address, you might still be able to fix it—if the order hasn’t been shipped yet.
Can I update the shipping address?
Yes, if the order is still being fulfilled, you can update the address directly from your Printful Dashboard. Once an order is marked as Shipped, the address can no longer be changed.
What happens if it’s too late to change the address?
If the package is already out for delivery, we can’t guarantee any changes. That said, sometimes the local postal service can still deliver it if the mistake is small, like a missing apartment number, so the customer can try reaching out to their local carrier once the parcel has reached the final-mile carrier.
If they can’t deliver the order, it’ll be returned to us. Once the order is returned, we’ll notify you via email, and you’ll have 30 days to confirm the updated address for reshipping. Learn more about this in our Return Policy.