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  1. Printful Help Center
  2. Terms / Policies / Returns
  3. Returns

Articles in this section


  • Can I share Printful’s address with my customers?
  • How do I report a problem with my order?
  • Where are returns sent?
  • What if an order gets lost in the mail?
  • My order shows it is being returned to sender, what now?
  • What if the product is damaged in the mail?
  • How are returns handled differently when comparing quality concerns or customers changing their minds?
  • How long do I have to submit a claim for a return/exchange?
  • What if the recipient's address was wrong?
  • What happens if a package wasn't delivered to my customer, but the tracking states that it was?

What if the recipient's address was wrong?

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we'll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

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Related articles

  • What happens if a package wasn't delivered to my customer, but the tracking states that it was?
  • My order shows it is being returned to sender, what now?
  • What if an order gets lost in the mail?
  • How are returns handled differently when comparing quality concerns or customers changing their minds?
  • Can I share Printful’s address with my customers?
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