Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.
You can also go to the Orders section of your Dashboard, open a fulfilled order, and click See tracking to follow orders using our white-label tracking page. If you use Shopify, WooCommerce, Wix, or Squarespace, your customers will see this page in place of separate carrier tracking links.
When an order has been given to the shipping carrier, updates on its status will depend on their tracking services. If you encounter any issues, you can contact us at firstname.lastname@example.org, and we’ll do our best to help you.