If your order hasn't arrived by the estimated delivery date, first check your order status in your Dashboard to see whether it's still in production or has already shipped, then follow the steps below for your situation.
If your order is still in production
- Check the standard fulfillment time. Visit the Printful updates page to see the expected fulfillment window for your product.
- Allow the fulfillment time to pass. Orders may still be fulfilled up to the last day of the fulfillment window, so it's normal for an order to remain in “Waiting for fulfillment” or “Being fulfilled” status until then.
- Still not fulfilled after that window? Reach out to us. Contact our Support Team through our contact form or start a chat with us, and we'll look into the status of your order.
If your order has already shipped
Estimated delivery dates are based on average transit times, but sometimes there are delays caused by weather, customs, or carrier backlogs. If it’s only been a day or two past the estimate, it’s best to wait just a bit longer; tracking updates often appear with a delay.
- Check the tracking link. Open the tracking link from your shipping confirmation email. If it doesn’t show recent updates, you can try entering the tracking number on third-party sites like:
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Contact the shipping carrier. If the order is still in transit, reaching out to the carrier directly may give you the most accurate update. You’ll usually find their contact info on the tracking page.
If tracking shows the first delivery attempt failed, contact the carrier directly to coordinate redelivery.
If your order was shipped internationally or through a partner like DHL or Asendia, the final delivery may be handled by a local carrier (like USPS or Royal Mail). Be sure to check for any additional tracking numbers or carrier details on the tracking page to follow up with the final-mile carrier directly. Learn more about tracking your shipment here: How can I track my order?
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Still no updates? Reach out to us. Contact our Support Team through our contact form or start a chat with us. We'll check on the order and let you know if we need to wait a bit longer or take further steps.
- File a report for a lost shipment. If your order still hasn’t arrived and it’s been more than a few days past the estimated delivery date, you can submit a problem report. Make sure to do this within 30 days of the estimated delivery date. If the package is lost and it’s our fault, we’ll reprint and reship your order at no extra cost. For more information, check out our Return Policy.
A quick note on delivered orders
If tracking shows the package was delivered but it hasn't been received, we're not able to offer a free reprint. In those cases, any replacement would need to be placed at your expense. Find more details here: What if the tracking says “Delivered,” but my customer didn’t get the package?
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.