Why am I unable to reship my returned items?

To ensure every item we ship meets our quality and hygiene standards, we do not restock or reship all returned products. While we hold most returned items for 30 days, any product that is not in resellable condition will be removed from stock and won't be available for reshipment.

Which items are ineligible for reshipment?

Items that have been opened or worn—specifically apparel like underwear, swimsuits, or baby bodysuits—cannot be reshipped. Because these items may come into contact with bodily fluids, we prioritize the health and safety of our customers by not putting them back into stock. Additionally, any returns that appear worn, used, or damaged during our inspection process will not be eligible for reshipment.

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