When you use Quick Stores, the billing process works differently from platform integrations like Shopify.
With Quick Stores:
- Your customer pays Printful directly at checkout.
- Printful automatically deducts the cost of the product and shipping from the total payment.
- The remaining amount (your profit) is stored in your account.
- You receive a monthly payout of your profits once you’ve completed Stripe onboarding and your earnings exceed $25 USD.
With ecommerce integrations (like Shopify, Etsy, or Square):
- You collect the full payment from your customer at checkout on your ecommerce platform.
- Printful charges you separately for the product and fulfillment costs using your saved billing method (like a credit card or Printful Wallet balance).
- Your profit is the difference between what you charged the customer and what you paid Printful. You keep this as part of the customer's payment to you.
Refund differences
Because the payment flow is different, refunds are also handled differently depending on your store type.
Refunds for Quick Stores
If a customer receives a faulty order and contacts Printful support:
- We review the issue directly.
- If approved, Printful issues the refund directly back to the customer's original payment method.
- You do not need to process anything manually; the transaction is reversed on our end.
Refunds for other integrations
If a customer receives a faulty order and you contact Printful support:
- You submit a problem report to Printful.
- If approved, Printful refunds the product and shipping cost to your Printful Wallet.
- You can use these wallet funds for future orders or withdraw them.
- However, you must issue the refund to your customer separately through your ecommerce platform (e.g., Shopify or Etsy) to return their money.