If you’re seeing a red error bar at the top of the screen while using the Design Maker, such as “Error 500,” it usually indicates a temporary technical issue. These errors may appear when you’re creating a new product, adding new variants, or editing an existing design.
Here are some simple troubleshooting steps you can take:
- Clear your browser’s cache and cookies to remove any corrupted stored data.
- Try using an incognito/private browsing tab or a different browser to see if the error persists.
- If you’re working with a product template, try duplicating or re-creating it using the same design.
If the issue continues, please contact our Support team through our contact form or start a chat with us. Be sure to include a screenshot of the error and details about which product or template you’re working with so we can help you more effectively.