Yes, you can choose to stock and resell returned items instead of discarding them. This helps you recover value from returns and keep products in circulation.
How to set it up
- Go to your Printful Dashboard → Returns → click Settings on the top right-hand side.
- Select your store and set the returns management method to Stock to resell.
- (Optional) Set a custom number of days to hold returned items before adding them to your warehouse stock. This gives you time to change the shipping address if you want to resend them.
When the set time runs out, we’ll automatically add the returned items to your warehouse stock, making them available for sale again.
Storage and costs
- Returns are stored free of charge for the first 30 days.
- After 30 days, storage fees apply according to our Warehousing & Fulfillment pricing model, which is based on your inventory volume.
Outsourced order returns
Orders fulfilled in partner facilities or in certain backup facilities can’t be warehoused and resold if returned. For these orders, you can either change the shipping address to resend them or choose to donate them.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.