Adding branded pack-ins—like cards, stickers, or small extras—to your orders is a great way to make your customers’ unboxing experience memorable. Here’s how to set them up:
Step 1: Create or source your pack-ins
You can make your own pack-ins or buy them in bulk from a supplier.
Step 2: Submit for approval
Send your pack-in design for approval before shipping it to us. Read why pack-ins need to be approved.
Step 3: Ship your pack-ins
Once approved, submit a shipment request and mail or drop off your pack-ins to the fulfillment center.
Step 4: We store and use them
We’ll let you know when your pack-ins arrive and are ready to be added to orders. A step-by-step guide on setting up branding presets is available here to ensure we know which orders require your pack-ins.
Pack-in guidelines and restrictions
Pack-ins are available for orders fulfilled in facilities that offer branding item storage and fulfillment services.
Check available locations in this article. We recommend sending enough for about a month’s worth of orders to avoid running out between restocks.
Size and weight limits
- Maximum size: 6″ × 8″ × 1″ (15.5 × 20 × 2.5 cm)
- Maximum weight: 2 oz. (55 g)
Products that can’t have pack-ins
Due to special packaging requirements, we can’t add pack-ins to:
- Stationery and stickers
- Wall art (posters, framed posters, and canvas prints)
- Water bottles
- Mugs
- Pet accessories
- Home decor (holiday decor, blankets, candles, pillows and pillowcases, magnets, and tableware)
Learn more about the kind of pack-ins you can send here.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.