If your order arrives damaged, we’ve got your back. We want to make things right as quickly as possible so you can stay focused on your business. To help us resolve the issue, please follow the steps below to report the damage through your Printful Dashboard or by contacting our Support Team.
Report through your Dashboard
- Go to your Dashboard.
- Go to your Orders page and search using the order number.
- Click on the order to open the summary.
- Click Report problem at the bottom of the order to open the problem report window.
- Write a detailed explanation of the issue.
- Upload clear photos of the damaged item (make sure the whole item is visible).
- Click Report problem.
Report by email
To report the issue, please reach out through our contact form or start a chat with us. Include:
- A clear photo showing the entire damaged item,
- Your order number, and
- A short description of the issue.
Important notes
A full photo of the damaged item is always required to assess the issue and offer a solution. Without it, we won’t be able to proceed with a reprint or any other resolution.
Once we’ve received your email and reviewed the report, we’ll follow up with the next steps. If the damage qualifies, we’ll cover the reprint and shipping costs.