We handle returns differently depending on the reason for the return.
Quality concerns or fulfillment issues
If there’s a problem with an order—like a manufacturing error or a damaged item—we’ll offer a free reprint or a refund to your Printful Wallet. You don’t need to return the product. We take full responsibility for these cases; you just need to submit a problem report.
Customer changed their mind
If your customer ordered the wrong size, picked the wrong item, or simply doesn’t want it anymore, returns or exchanges are up to you. We don’t offer free reprints or refunds in these cases.
You’re welcome to place a new order for your customer at your own expense if you choose to provide a replacement.
Exception: For orders shipped to Brazil, customers have the legal right to cancel their order within 7 calendar days of receiving it, under the “right to regret” policy. If this applies, please contact us via the contact form or start a chat.
What happens with returned items?
- You’ll get an email notification if a product is returned to our facility.
- If you’re using our Warehousing & Fulfillment service, you can choose to automatically store returned items and resell them later. Learn how to set this up here.
- If the returned item isn’t claimed within 30 days, we donate it to charity.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.