Help Center
Help Center
  • Search
    • EN
      • Deutsch (DE)
      • Español (ES)
      • Français (FR)
      • Italiano (IT)
      • 日本語 (JP)
      • Português (BR)
  • Go to Printful
  • Go to Printful
  • EN
    • EN
    • English (US)
    • Deutsch (DE)
    • Español (ES)
    • Français (FR)
    • Italiano (IT)
    • 日本語 (JP)
    • Português (BR)
  1. Printful Help Center
  2. Terms / Policies / Returns
  3. Returns

Articles in this section


  • Can I share Printful’s address with my customers?
  • How do I report a problem with my order?
  • Where are returns sent?
  • What if an order gets lost in the mail?
  • My order shows it is being returned to sender, what now?
  • What if the product is damaged in the mail?
  • How are returns handled differently when comparing quality concerns or customers changing their minds?
  • How long do I have to submit a claim for a return/exchange?
  • What if the recipient's address was wrong?
  • What happens if a package wasn't delivered to my customer, but the tracking states that it was?

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to support@printful.com, then we'll gladly send a replacement at no cost to you.

Was this article helpful?
177 out of 202 found this helpful

Related articles

  • How are returns handled differently when comparing quality concerns or customers changing their minds?
  • What if an order gets lost in the mail?
  • What happens if a package wasn't delivered to my customer, but the tracking states that it was?
  • How do I report a problem with my order?
  • Where are returns sent?
  • Products & pricing
  • Design services
  • Warehousing & Fulfillment
  • Design Maker
  • Shipping
  • API
  • FAQ
  • Affiliates
  • Policies
Printful
Fulfilling your ideas on demand

© 2013 - 2022 Printful® Inc. All Rights reserved.

Part of the Draugiem Group