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  1. Printful Help Center
  2. Terms / Policies / Returns
  3. Returns

Articles in this section


  • Can I share Printful’s address with my customers?
  • How do I report a problem with my order?
  • Where are returns sent?
  • What if an order gets lost in the mail?
  • My order shows it is being returned to sender, what now?
  • What if the product is damaged in the mail?
  • How are returns handled differently when comparing quality concerns or customers changing their minds?
  • How long do I have to submit a claim for a return/exchange?
  • What if the recipient's address was wrong?
  • What happens if a package wasn't delivered to my customer, but the tracking states that it was?

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

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Related articles

  • How are returns handled differently when comparing quality concerns or customers changing their minds?
  • What if the recipient's address was wrong?
  • How do I report a problem with my order?
  • Where are returns sent?
  • What happens if a package wasn't delivered to my customer, but the tracking states that it was?
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