If your order is on its way back to us, don’t worry; we’ll guide you through what happens next. Orders are usually returned because the address couldn’t be delivered to, but there are other possible reasons, too.
Why orders get returned
Orders can be returned for a few reasons, including:
- An undeliverable address.
- The package was unclaimed at customs.
- It was refused or returned by your customer.
- The parcel wasn’t picked up from a parcel locker or pick-up point.
Once the returned package arrives at our facility, you’ll receive a notification via email.
What happens next
We recommend checking in with your customer to confirm whether the delivery address was correct and to understand how they’d like to proceed. It’s also helpful to review the tracking information and check with the last-mile carrier to find out why the package was returned.
Returns are not prioritized by carriers, so we’re not able to guarantee specific delivery estimates. In most cases, they can take 2–4 weeks to be returned and processed at our facility. After it's processed at our facility, you'll be able to reship the returned package from your Printful Dashboard.
If your customer still wants the item, you have 30 days from the date we notify you of the return to reship it, either to the same or a new address.
Here’s how you can do it:
- Go to your Dashboard.
- Click on Returns.
- Locate and click on the returned order.
- Select Change address.
- Enter the updated address.
- Choose the preferred delivery method.
- Confirm the order.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.