When viewing your Payments page in your Printful Dashboard, you’ll see two different documents for each order: an order confirmation and an invoice. Each serves a different purpose depending on whether you’re reviewing payment details or handling accounting. Here’s how they differ and when you should use each one.
Order confirmation
An order confirmation is a basic summary of what was paid for in the order. It’s available as soon as the order is placed and is not intended for accounting purposes.
If any items in the order are later refunded, returned, or charged separately, the confirmation will be updated. You’ll see an itemized list of the products with updated totals.
Use this document to review the initial payment details or check changes to the order cost.
Invoice
An invoice is a formal document that can be used for accounting and bookkeeping. It’s available after the order has been marked as “Delivered” or 25 days after the order has been shipped.
If your order is shipped in multiple parts, each shipment will have its own separate invoice; they will all be available in the same file, which will be updated when each shipment from the order is delivered.