Providing your email and phone number at checkout is crucial to:
- Ensure timely delivery
- Get real-time delivery updates
- Avoid items being held at customs or returned
When contact details are provided, it’s more likely that the package will be delivered on the first try. This is particularly helpful for couriers bringing packages to the recipient’s door, as they may struggle to complete deliveries without contact information.
Additionally, US Customs and Border Protection recently released a policy that strongly recommends including the recipient’s email and phone number to prevent items from being held at customs.
How to add contact information
When ordering items for yourself, you can add your email and phone number at checkout.
If you’re an online seller, we strongly recommend collecting customer contact information on your store to improve their experience and avoid delivery delays. This is especially important during Sales season when order volumes are high, and carriers are under extra pressure to deliver on time.