It’s essential to communicate with TikTok Shop representatives if your shop is suspended. If an undeserved suspension happens to you, please provide TikTok with all the information they require and emphasize that you’re using Printful, an official TikTok integration.
The TikTok community team is actively working to understand account bans and deactivations better and advocate for sellers. If your seller account gets banned or deactivated, please take the following steps:
- Submit a case ID to TikTok: Use this link to submit a case detailing your situation.
- Contact TikTok’s customer support: In addition to submitting a case, reach out to TikTok Shop’s customer support.
Here’s how you can reach out to TikTok Shop’s general customer support channels:
- Submit a help ticket through Seller Center: Go to the Help or Support section within your TikTok Shop Seller Center to submit a detailed ticket.
- Use TikTok’s customer support chat: If available, use the live chat feature within the Seller Center for immediate assistance.
Additionally, you can engage with the TikTok Seller Community:
- Sign up for Lark x TikTok Seller Community Group: Join this community group where TikTok administrators often address seller issues, provide assistance, and can escalate problems.
- TikTok office hours: Keep an eye out for announcements regarding TikTok’s occasional office hours, where sellers can directly ask questions and raise concerns.