Before adding products, you need to create and fill out a shipping template in your TikTok Shop account. Please note that you won’t be able to add products without a shipping template.
This process is different for US and UK sellers, so follow the instructions below based on your location.
For sellers located in the US:
1. From your TikTok Shop dashboard, go to Orders > Shipping Options, and click on Add shipping address now.
2. You’ll be directed to Warehouse Settings, where you’ll need to add shipping addresses for your Pickup Warehouse and Return Warehouse.
a. If you’re located in the United States, we suggest using Printful’s US facility address for both—Steele Point Industrial Park, 11201 Ed Brown Rd, Unit A, Charlotte, North Carolina 28273.
3. Once your warehouses are set, head to Orders > Shipping Templates and create a new shipping template.
4. Set up the shipping information in your shipping template.
a. We suggest choosing the option Quantity-based and using flat rates.
b. To ensure your flat rates cover the shipping costs, consider the products you’ll sell and Printful’s shipping prices. You can find our prices here.
5. Once your shipping profile is created, go to Shipping > Shipping options on your TikTok Dashboard and select Seller Shipping.
a. Note: If the option Seller shipping is not selected, Printful won’t receive the full shipping details, and we won’t be able to fulfill your orders.
For sellers located in the UK:
You’ll need to make sure that your TikTok Shop shipping options are set to Shipped by seller. Here’s how:
- Head to your TikTok dashboard
- Go to the Shipping > Shipping options
- Disable the Shipped by platform option
- Enable the manually created shipping options
Once you’ve set the shipping options to Shipped by seller, follow these instructions:
1. On TikTok Shop dashboard, go to the My Account section, and select Shipping > Shipping template.
2. Click Add a new shipping template.
3. TikTok UK uses weight-based shipping templates, so you need to set weight-based prices for each of your default shipping regions.
4. Assign weights to the product types you’ll be selling, and then pick a flat shipping fee to charge for each product category. They should match our flat-rate shipping prices
NOTE: Your weight range must be set to up to 30 kg, or you won’t be able to save the changes you’ve made on your shipping profile.