Once your order is shipped, we’ll send you a shipping confirmation email with a tracking number. Just click the number to follow your package on our tracking page and see the latest updates.
Other ways to track your order
You can also track your order directly from your Dashboard:
- Go to the Orders section.
- Open the fulfilled order you want to track.
- Click See tracking.
This will take you to our tracking page, where you’ll find all the shipment details in one place. This also includes links to the carrier tracking pages.
Tracking international orders
When your order is shipped internationally, or even in some domestic cases, it might pass through more than one carrier. The shipping service that starts the journey may not be the one that delivers it to your door. This final delivery step is handled by what’s called a final-mile carrier.
For example, your order could be shipped with DHL or Asendia, but your local postal service (like USPS in the US or Royal Mail in the UK) might be the one to complete the delivery.
If your tracking link hasn’t updated in a while, it’s a good idea to look up the final-mile carrier’s tracking information. Sometimes, the original tracking page will show the name of the final carrier and include an extra tracking number with a link to their website.
If it doesn’t, you can still check tracking progress by entering your tracking number on third-party sites like:
Still not seeing updates? Try entering the original tracking number on your country’s national postal service website. To find it, just search “your country + postal service” on Google (for example, “France postal service” to find La Poste).
Delivery updates
Tracking updates usually start appearing within 24 hours after your order is shipped. These updates come directly from the shipping carrier, and they may take a little longer to show if your order is handed off between carriers—especially for international shipments.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.