As of September 25, 2024, Amazon has implemented automatic handling times for sellers with a manually configured handling time that’s two or more days slower than their actual handling time.
This means that if the automated handling time is activated in your Seller Central, your handling times will be updated based on the handling time in the last 30 days (based on each individual SKU). If the automatic handling time isn’t met, it can impact your Late Shipment Rates, which will negatively affect your account.
What can I do about it?
You can disable this automatic feature and set your handling time at an account or SKU level. Here’s how:
- Go to your Seller Central > Settings
- Select General shipping settings and click Order handling settings
- Under Automated handling time, disable the toggle button so that it shows as Not active
And that’s it!
If you need further assistance, visit Amazon’s Seller Forums or contact their support team.