When selling Printful products on Amazon, your return address plays a key role in the returns process. Amazon defaults to your billing address, but you’re free to choose to use Printful’s address instead for smoother returns flow. Here’s how it works:
How to update your return address
By default, Amazon uses your billing address as your return address for customer returns. If you’d prefer returns to go to a different location (like Printful’s facility), you can make that change manually.
- Sign in to Amazon Seller Central
- Go to Settings → Return Settings
- Click Manage Return Addresses
- Choose the store you want to edit (if you sell in multiple marketplaces)
- Click the pencil icon for the address entry you’d like to update
- Add a new address or select an existing one and click “Use this address”, then Save
You can set multiple return addresses and mark one as default per marketplace.
Read full Printful Return Policy here
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