To help us resolve your issue quickly and effectively, it’s important to submit clear and accurate photos when reporting a problem with your order. This helps avoid follow-up requests for additional photos and speeds up the process.
Here are the types of photos we need, depending on the issue:
- Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.
- Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.
- Damaged products (e.g., mugs, frames) or product defects (e.g., holes, stains): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.
- Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.
- Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.
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Size discrepancies:
- If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.
- If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found on the product page in our Product catalog.
Providing these photos upfront will help us review your problem report faster and find the best solution.