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Getting started
Orders
Orders
Why is my order on hold?
How can I check the status of an order?
Where can I find the tracking information for my orders?
Can I change or cancel an order that is already submitted?
Can I upgrade shipping after submitting an order?
How do I report a problem with my order?
What photos should I submit when reporting a problem with my order?
How do sample orders work?
How do I place a manual order?
Why was my order canceled?
How long does it take for my order to be processed?
How do I place my order on hold?
Can I save products for future orders?
How does the CSV Order Import Tool work?
How do I prepare my data file to import orders in bulk?
What is the 7-day right to regret policy for orders going to Brazil?