You can easily check your order status in the Orders section of your Printful Dashboard. Just click on any order to open its details. You’ll see its current status at the top, along with additional updates if available.
To view detailed information about each order status, click any link below to jump to its corresponding section:
- Draft
- Waiting for Fulfillment
- Being Fulfilled
- Fulfilled
- Partially Fulfilled
- Canceled
- Returned
- Failed
- Needs Approval
- Requires personalization
- Not Synced
- On Hold
Draft
The order hasn’t been confirmed or paid for yet. You can still edit or delete it from your Dashboard.
Waiting for Fulfillment
The order has been submitted and paid for. It’s now waiting for the fulfillment process to begin.
- At this stage, you can edit the order or shipping address. Editing the product will reset its estimated fulfillment time.
- The order can still be canceled with a full refund.
- For embroidery products, the products may be locked during digitization. You can still adjust the delivery address, but you won’t be able to edit the locked product.
- If your order is “Waiting for fulfillment” but there’s no option to change the order or the delivery information, the order is fulfilled with our fulfillment partners. Contact Support to check if it’s possible to update your order.
Being Fulfilled
Fulfillment has started—your products are being picked, printed, or packed. This usually takes between 2–5 business days. For products fulfilled in our in-house fulfillment facilities, you’ll see the progress status in the order view.
- You can still update the shipping address.
- Orders or individual items can’t be edited or canceled once fulfillment begins.
Fulfilled
The order has been printed and packaged, but it might not be shipped yet. Check the tracking information; it becomes available within 24 hours of shipping.
- Orders can’t be edited or canceled at this stage.
- Delivery address changes are no longer possible.
Partially Fulfilled
Some items have shipped while others are still being fulfilled. You’ll find tracking info for the shipments that have been dispatched from the order view.
- It may still be possible to cancel items that haven’t started fulfillment; reach out to Support for more information.
- Shipping addresses can’t be edited for already dispatched shipments.
Canceled
The order has been canceled by either you or a support agent. The order history tab has more details.
- You can click Copy order to submit the same order again.
Returned
The order was returned to one of our facilities. You’ll see return notes explaining the reason. Returns can take 4–6 weeks to arrive (longer for international shipments).
- If we have received and processed it, you can create a reshipment from Dashboard → Returns.
- Returns must be claimed within 30 days; if not reshipped during this period, the returned items are donated to charity with no refund.
- If the return was due to wrong or incomplete delivery information, a new shipping fee will apply.
- If the return was caused by a carrier error, we will cover the shipping expenses.
Failed
The payment didn’t go through, so the order was saved as a draft.
- The error message will explain why (e.g., missing billing info or print file issues).
- Orders violating the Terms of Service and Intellectual Property Policy may also be marked as failed.
- You can confirm the order manually after fixing the issue.
Needs Approval
The order was imported but needs confirmation:
- The product wasn’t synced at the time of the order.
- The setting Manually confirm imported orders was enabled.
Click Complete order to move forward.
Requires personalization
Orders will appear with the status “Requires personalization” for Shopify orders with the personalization feature enabled. Click Personalize order, add the design manually, and proceed to submit the order.
Not Synced
The order didn’t start fulfillment because one or more items weren’t synced. Click Complete order to sync or ignore the unsynced products.
On Hold
The order was paused and needs your attention. Reasons may include stock issues, design problems, or missing info.
There are two types of holds:
- You can resolve it yourself and remove the hold from the order view.
- Contact Support or submit a hold removal request.
To see the reason and next steps:
- Go to Orders in your Dashboard.
- Open the affected order.
- Switch to the Holds and order history tab.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.