We know how frustrating it is to wait for a package that’s taking longer than expected. Here’s what you can do if your order hasn’t arrived after the estimated delivery date.
1. Give it a little more time
Estimated delivery dates are based on average transit times, but sometimes there are delays caused by weather, customs, or carrier backlogs. If it’s only been a day or two past the estimate, it’s best to wait just a bit longer; tracking updates often appear with a delay.
2. Check the tracking link
Open the tracking link from your shipping confirmation email. If it doesn’t show recent updates, you can try entering the tracking number on third-party sites like:
3. Contact the shipping carrier
If tracking shows the order is still in transit, reaching out to the carrier directly may give you the most accurate update. You’ll usually find their contact info on the tracking page.
If your order was shipped internationally or through a partner like DHL or Asendia, the final delivery may be handled by a local carrier (like USPS or Royal Mail). Be sure to check for any additional tracking numbers or carrier details on the tracking page to follow up with the final-mile carrier directly.
Learn more about tracking your shipment here
4. Reach out to us
Still no updates? Contact our Support team through our contact form or start a chat with us. We’ll check on the order and let you know if we need to wait a bit longer or take further steps.
5. File a report for a lost shipment
If your order still hasn’t arrived and it’s been more than a few days past the estimated delivery date, you can submit a problem report. Make sure to do this within 30 days of the estimated delivery date. If the package is lost and it’s our fault, we’ll reprint and reship your order at no extra cost. For more information, check out our Return Policy.
A quick note on delivered orders
If the tracking shows the package was delivered, but it hasn’t been received, we’re not able to offer a free reprint. In those cases, any replacement would need to be placed at your expense. You can find more details here.